FREQUENTLY ASKED QUESTIONS
CLONYBUDS is a growing gadget accessory company located in Calgary, Alberta Canada.
Shipping takes 1 business day if you are located anywhere in Alberta and 2 - 3 business days if you are located outside Alberta.
Yes, we do. We ship to all international countries.
Shipping outside Canada takes between 3 - 7 business days depending on the shipping options you choose when checking out your item.
Yes, they are! We only sell brand new earbuds which have been tested and sealed with no defective issues.
1. Make sure your Bluetooth is turned off. 2. Pull out the earbuds, turn them on by pressing and holding the button on each of them, till the lights start flashing. You can do it one at a time. 3. Wait for a few seconds till one of them stops flashing fast (however, it is still on). At this point, you will hear "Your headset is connected". 4. Turn on your phone's bluetooth, and find the name of your earbuds. 5. Tap to connect your earbuds successfully.
1. Make sure your Bluetooth is turned off. 2. Pull out the earbuds from the charging case. 3. Wait for a few seconds to allow the earbuds to pair. At this point, one of the earbuds light will stop flashing. 4. Turn on your phone's Bluetooth, and find the name of the earbuds as "i12 TWS". 5. Tap to connect.
1. Make sure your Bluetooth is turned off. 2. Pull out the earbuds from the charging case. 3. Wait for a few seconds to allow the earbuds to pair. 4. Turn on your phone's Bluetooth, and find the name of the earbuds as "i10". 5. Tap to connect.
Simple place your earbuds in the charging case, and they will turn off automatically.
Press the button on any one of the earbuds for a few seconds till the light starts flashing. At this point, the earbuds will turn off and the other pair will turn off automatically as well.
No, you do not have to. Your earbuds will connect automatically to your device when you turn them on.
Simply place the earbuds in the charging case, and your earbuds will charge automatically.
Place the earbuds in the charging case and press the button on the charging case, the earbuds area will turn red which signifies your earbuds are charging. When fully charged, the lights in the earbuds area will turn blue or green.
It takes approximately 30 mins to charge your i7s TWS / i7s Mini TWS / i8s (iFans) TWS / X9S TWS / i8X Mini TWS and i9S TWS, while it takes approximate 1 - 1:30 hours to charge your i10 TWS and i12 TWS earbuds.